Terms and Conditions A9 Today – Complete Platform Usage Guide

By accessing, registering for, or using any part of the a9 today platform, you acknowledge that you have read, understood, and agree to be bound by all Terms and Conditions set out in this document. If you do not agree with any part of these terms, you are not permitted to use a9 today's services.

These Terms and Conditions form a legally binding agreement between you ("Member" or "User") and a9 today ("Platform", "we"). This document should be read together with Privacy Policy and Responsible Gaming Policy all of which together form the entire agreement between you and a9 today.

To register and use a9 today services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Be a legally eligible individual to enter into a binding agreement under applicable law.
• Not declared legally incapacitated by any court or authorised body.
• Not listed on the self-exclusion register of any responsible gambling programme.
• Has not had an account closed or suspended by a9 today for any prior breach of terms.

During the registration process, you are required to provide complete, accurate, and up-to-date information including your full name, date of birth, phone number, and a valid email address. Inaccurate or false information may result in account termination and forfeiture of balances without compensation.

A9 today reserves the right to request identity verification documents (KYC) at any time, including copies of your identification card, bank statement, or other supporting documents to verify your identity. Failure to submit the requested documents within the specified timeframe may result in temporary suspension or permanent termination of your account.

Each user is only permitted to hold one (1) active account at a9 today at any one time. Multiple account registrations, whether using different names, email addresses, phone numbers, or payment methods, are strictly prohibited and will result in the closure of all associated accounts.

You are solely responsible for maintaining the confidentiality of your username and password. a9 today shall not be liable for any loss arising from unauthorized access to your account due to your negligence in safeguarding your login credentials.

• Do not share your login credentials with anyone, including family members.
• Use a strong, unique password that is not used on any other platform.
• Log out of your account after each session on any shared device.
• Enable two-factor authentication (2FA) where available for added security.
• Contact customer support immediately if you suspect any suspicious activity on your account.

A9 today reserves the right to suspend an account for investigation purposes if suspicious or unusual activity is detected. During the suspension period, you will be unable to access funds or make any transactions until the investigation is concluded.

A9 today supports a variety of payment methods suitable for Malaysia users, including FPX, DuitNow, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR) and settled through secure, encrypted payment channels.

Deposit Requirements:

• The minimum deposit limit is RM 30 per transaction.
• Deposits may only be made using a payment method registered in your own name.
• Deposits from third parties, including family members or friends, are prohibited and will be returned unprocessed.
• A9 today does not charge any processing fees for standard deposits; however, your payment provider may apply their own charges.

Withdrawal Requirements:

• The minimum withdrawal limit is RM 50 per request.
• Withdrawals must be made to the same account or digital wallet used for the original deposit.
• The KYC verification process must be fully completed before your first withdrawal request can be approved.
• Withdrawal processing times via DuitNow and FPX are between 1–3 hours on business days; e-wallets are typically processed within 15–60 minutes.
• Withdrawals made on public holidays or weekends may take slightly longer depending on the bank's processing schedule.

All funds deposited into your a9 today account are held in an account separate from the company's operational funds, ensuring the safety and availability of your funds at all times.

A9 today offers a wide range of bonuses and promotions to members, including welcome bonuses, reload bonuses, cashback, festive promotions, and a loyalty program. Each bonus is subject to specific terms and conditions stated on the relevant promotions page.

General Bonus Terms:

• All bonuses must meet the wagering requirements before any withdrawal is permitted.
• Standard wagering requirements are between 15x to 35x of the total bonus received, depending on the bonus type.
• Only one bonus may be active at a time unless stated otherwise in the specific promotion's terms.
• Bonuses received accidentally or through a system error will be reclaimed, and any wins derived from them are void.
• Bonuses are non-transferable between accounts and carry no cash value until wagering requirements are met.

Bonus-Related Prohibitions:

• Multi-sided betting (hedging) to meet bonus wagering requirements is strictly prohibited.
• Using betting strategies that systematically exploit bonus terms is prohibited and may result in bonus cancellation along with any associated wins.
• A9 today reserves the right to void bonuses and associated wins if there is evidence of abuse.

All games available at a9 today are provided by licensed game providers that use random number generators (RNG) independently verified by internationally recognized audit bodies. This ensures every game outcome is random, fair, and tamper-proof.

In the event of a technical disruption, internet disconnection, or system failure during an active game session, a9 today will endeavor to restore the game state to its condition prior to the disruption based on server records. However, in situations where restoration is not possible, a9 today reserves the right to:

• Cancelling affected game rounds and returning the bet amount to the member's account.
• Resolving game outcomes based on data stored on the server at the time the disruption occurred.
• Resuming rounds at the original bet value once the connection is restored.

Wins displayed in-game are final and subject to system verification. a9 today reserves the right to temporarily withhold win payouts for verification purposes in cases involving unusually large amounts or suspicious gameplay situations.

To maintain a safe and fair gaming environment for all members, a9 today strictly prohibits the following conduct:

• Using unauthorized automation software, bots, scripts, or technical tools to play or make wagering decisions.
• Manipulating or attempting to manipulate the game software or platform system by any means.
• Colluding with other players to gain an unfair advantage in table games or live games.
• Conducting any form of money laundering through your a9 today account.
• Abusing bonus or promotion programs through methods that violate the stated terms.
• Threatening, insulting, or behaving abusively toward customer support staff or other platform members.
• Representing a9 today without written authorization, or using the a9 today name, logo, or brand for personal or commercial purposes.

A9 today respects the privacy of every member and is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). The collection, processing, and storage of your personal data is carried out entirely in accordance with Privacy Policy for full details.

By registering an account with a9 today, you grant us permission to:

• Collecting and processing the personal information you provide during registration and platform use.
• Sharing necessary information with third-party payment providers to process your transactions.
• Using your transaction data and game activity for fraud prevention and platform security purposes.
• Sending account-related communications, promotions, and service updates via email or SMS.

A9 today will not sell, rent, or disclose your personal data to unrelated third parties without your consent, except as required by law or a valid court order.

The a9 today platform is provided on an "as is" and "as available" basis. While we strive to ensure continuous and uninterrupted service, a9 today makes no guarantee that the platform will always be accessible without interruption, errors, or delays.

A9 today shall not be liable for:

• Any financial losses arising from your gaming activity on the platform.
• Service disruptions caused by factors beyond our control, including internet infrastructure failures, power outages, or force majeure events.
• Losses arising from unauthorized access to your account due to your own negligence.
• Changes in currency value or exchange rates affecting the value of your transactions.
• Game outcomes determined based on information obtained from third-party sources unaffiliated with a9 today.

In any circumstance, a9 today's maximum liability to any member shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

You may close your a9 today account at any time by contacting our customer support team. Before closure is processed, all active bonus wagering requirements must be fulfilled, or the relevant bonus will be forfeited. Any valid cash balance in your account will be processed for withdrawal in accordance with standard procedures.

a9 today reserves the right to immediately terminate or suspend accounts for the following reasons:

• Violation of any terms and conditions stated in this document.
• Confirmation that information provided during registration is false or misleading.
• Fraudulent activity, money laundering, or any conduct that violates applicable laws.
• Failure to submit the requested KYC documents within the specified timeframe.
• Request from the relevant authorities.

In the event of termination due to a terms violation, a9 today reserves the right to forfeit all bonus balances and wins associated with that violation. The original deposit balance may be returned at a9 today's discretion once the investigation is concluded, subject to its outcome.

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or relating to the use of the a9 today platform shall first be resolved through mutual negotiation between both parties.

If negotiations are unsuccessful within 30 days, the dispute will be referred to binding arbitration in accordance with arbitration rules agreed upon by both parties. The arbitration decision is final and binding.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by any court or tribunal of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

If you have any questions, confusion, or need further clarification regarding the a9 today Terms and Conditions, our customer support team is available to assist you 24 hours a day, 7 days a week in both Malay and English.

You can reach us via:

• Live Chat: Available directly on the a9 today platform, with responses in under 2 minutes.
• Email: [email protected]
• Telegram & WhatsApp: Number provided in the support section after login.

For issues related to responsible gambling or the need for self-exclusion, please visit the Responsible Gaming page for assistance and further information.